You will have to send your pen to our repair center in Coppell, Texas for evaluation (United States Customer Only), please be sure to follow these instructions.
We request that you return your writing instrument in a protective box or package that will ensure its safe delivery. To prevent leakage, please remove the refill or cartridge of your pen before shipping to us. Also, if you are using the US Postal Service we would suggest you write "Hand Cancel Only" on the outside of the package to minimize damage from postal machines. Please note that we cannot be held liable for products lost or damaged in shipping on their way to us, therefore we advise sending via UPS or FedEx. If you would like to use the Postal Service, you should send your package via Registered or Insured Mail.
Enclose a brief note in your package with the following information: Today's Date, Your Name, Daytime Phone, Email Address (if applicable), Your Return Address, Style or Model of Pen (if known), Nature of Problem, and whether your pen has any sentimental value or customization.
You will need to include a check or money order for $9.50 per pen, made payable to Lamy Pen USA (please do not send cash). This is only to cover postage and handling back to you.
Send your writing instrument to:
Lamy Customer Service
555 Airline Drive
Coppell, TX 75019